Every company makes use of certain communication system to get connected to his employees. Communication is an integral part of any business. Thus, various companies use direct inward dial number to reduce the cost of calls. This is a telecommunication services offered by telephone companies to all those subscribers who operate private branch exchange system.
These direct inward dial services provide every employee their own toll-free number. Like in case of a company if a client wants to talk to an employer, he directly gets connected to that particular employer instead of a receptionist diverting a call to that particular employer.
The benefits of having a direct inward dial number-
-A direct inward dial number is easy to get and it saves lots of money as one need not purchase multiple connections and multiple telephones. In fact, for managing these telephones, there is a requirement of an attendant to look after incoming or outgoing calls. All these lead of reduction in cost.
– It saves a lot of time as one receives the calls directly without any intervention of a mediator. This is the actual benefit of having a direct inward dial number.
-Higher costumer appreciation- costumer feels that they are provided with better services when they are able to make direct contact with the desired person without intervention of a mediator thus saving time and efforts. This is most comforting for a costumer to talk to an employee directly.
-Communication becomes effective as no calls go unattended. In fact, one does not need an in-house PBX for every connection. Thus, this makes the work even easier.
-One can manage communication with ease and communication remains efficient throughout the process.
-Cost effective as it is cheaper than normal phone calls. Once registered everything is free which includes installation as well.
-Direct inward dial number allows easy access to its services. They provide the users with a page which provides all the necessary details for managing the account.
– Customisation is considered another best and desired feature. Through this option one has the option of entering the last 4 digits of his choice. If already chosen, then few other options are displayed. And the user is supposed to choose from those numbers displayed.
One need not to give a second thought prior to the implementation of a direct inward dial number as it is easy to implement these services. One just needs to fill the online form and payment details to avail the facilities.
Like implementation, cancellation is also really easy. These services are provided on a monthly basis. As soon as one wants to opt out he/she just need to notify. If he/she didn’t recharge, his subscription will get expired.
These services are best as they provide many SIP trunk likes to get connected with the PBX. As mentioned earlier, no calls go unanswered as for convenience; these calls are forwarded to a mobile phone as well. One has to even choose a call forwarding setting for allowing call forwarding.
In fact, for emergency services the newer dial inward dial number is available which get setup within 5 minutes.